Telecoms support
Voice over IP works over IP, so you need to ensure your internet connection is working reliably in order to be able to make and receive calls via our VoIP services. If there is any issue with your internet service, please resolve these first.
You can test your service is working by calling the test number 17070. This reads back your login and number (usually the same thing). If you can call this then you have a connection to us. If you cannot call out to normal phone numbers, please contact support.
| Telephone | 033 33 400 999 | 03 numbers cost the same to call as 01 and 02 numbers |
| Fax | 033 33 400 998 | |
| SMS | 01344 400 999 | Yes, you can send text messages to normal phone numbers. Can be used to report Major service outages. |
| support@aa.net.uk | Handled by a ticketing system which should reply immediately. Please ensure the ticket number is quoted in any replies you send. | |
| irc | irc://irc.z.je/A&A | Interactive text chat - how to use irc. You can use irc://6.irc.z.je/A&A instead if you have IPv6 connectivity. |
| usenet | uk.net.providers.aaisp | Support staff often read the newsgroup if you have a more general query that is not urgent, especially if of interest to other readers of the newsgroup. |
| Opening hours | 9am to 5pm Mon-Fri | Except bank holidays and some days around Christmas |
| Out of hours support | Informal | Staff are often available on irc during evenings and weekends. Staff are also on-call for any major outages or emergencies affecting all customers. |
